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  • What's the Pizza Promise
    Droplet is free to use for clubs of 30 members or less. Larger clubs pay the price of about a pizza per month. We bet we’re worth that dough! And to put our money where your mouth is, we offer this: if you subscribe with our annual payment plan but leave after your first year, we’ll buy your club lunch and call it even: 12 pizzas on us!
  • Are there any discounts?
    Yes! We invite colleges to get in touch if they wish to onboard multiple clubs of the same college. We’d also love to do our bit for charities and schools – if you’re one and think Droplet can help, please do get in touch!
  • How much do you charge for collecting payments?
    We charge • 1.4% + 20p for European cards (including UK cards) • 2.9% + 20p for non-European cards
  • Where can I download Droplet?
    To share the app with others or download Droplet, you can get the app for free from here: If you're looking for help to manage public events only (races, tournaments, fundraising events, conferences, etc) then there's no need for the app - just drop us a line at and we'll get back to you with more details.
  • What's the limit on the Free account?
    There is no time limit or free trial period. You can use the Free account for your club for as long as you want to. But you can only add up to 30 members. That's the rule. And if there's a rule, then there must be an exception, right? So if you're just a little over 30 members or your member numbers fluctuate a lot, please get in touch.
  • How can I test Droplet
    Planning & chatting is tricky by yourself. If you're the first of your club to download Droplet, please add your club first. We'll then get in touch (usually within a day or so) to setup a Demo club for you so you can test all features with us. Even better though: someone in your team or club also downloads Droplet so you can test together.
  • Are you GDPR and UKDPA compliant?
    Yes. We comply with both the EU’s GDPR and with the UK’s Data Protection Act (2008).
  • Where's all my data (non-payments)?
    We save your data in a database hosted and protected by Google (called Firebase). Other companies trusting Firebase with their users’ data include The Economist (media), Lyft (transport) and Venmo (payments) to name just a few. We're also working with Wix for some of our services, and they are GDPR compliant, publicly listed on NASDAQ and trusted by 200 million users wordwide.
  • What happens with my payments data?
    Our payment service provider Stripe is storing and protecting sensitive payment data like card details in encrypted form. We never get to see your actual card details. They are fully PCI DSS compliant and trusted by millions of businesses including (travel), Unicef (non-profit), Spotify (audio) and FitBit (sports) to name a few.
  • Who's using my data?
    We do not resell your data to other parties or make it available for third party advertising. Your data is yours, and we’re just processing it. That’s it.
  • Is there extra protection for children?
    We strongly believe children require additional protection. We have kids ourselves, we get it. Children on Droplet are invisible to other Droplet users, except their Guardians (like parents). Guardians appear on the Droplet app on behalf of their children. Guardians can also control if they want other users to engage with their children directly, and who. For registered Clubs on Droplet, the Club Admins can also request such permissions from Guardians via the Club Portal for selected club members (like Junior Coaches) and revoke permissions of their club admins.
  • Other privacy questions, concerns or comments?
    Anything else on your mind? Please do let us know! Contact us via the Droplet support chat in-app or email – we really appreciate your ideas and suggestions! And we’ll make sure to burn everything after reading.
  • Where's Droplet from?
    We are based and registered in Cambridge, UK where Droplet was founded. Droplet is owned 99% by Tree House Technologies Ltd. and 1% by the New York City based charity called charity: water.
  • Why does charity: water own 1% of Droplet.
    charity: water pretty much do what it says on the tin. We’ve donated 1% of our entire company to charity: water as part of The Pool initiative they have. Find out more about them on our Partners page – and watch the video, it’s amazing!
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